1️⃣ Return Eligibility
We accept returns within 7 days from the date of delivery if:
Product is unused, unwashed, and in original condition
Original tags, labels, and packaging are intact
Product is not damaged by the customer
❌ Returns not accepted for:
Innerwear, socks, masks (hygiene reasons)
Clearance / sale items
Customized or made-to-order products
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2️⃣ Return Reasons Accepted
Returns will be accepted only for:
Wrong product delivered
Size mismatch
Manufacturing defect
Damaged during delivery
📸 Customer must upload clear images/video while raising the return request.
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3️⃣ How to Raise a Return
1. Log in to your account
2. Go to My Orders → Request Return
3. Select reason and upload images
4. Our team will review within 24–48 hours
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4️⃣ Return Pickup
Reverse pickup will be arranged in serviceable pincodes
If pickup is unavailable, customer may self-ship (shipping cost refunded for approved cases)
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5️⃣ Refund Policy
Refunds will be processed within 5–7 working days after quality check
Refund mode:
Original payment method (UPI/Card/Net Banking)
Wallet / Store credit (optional faster option)
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6️⃣ Exchange Policy (Recommended for Apparel 👕)
One free exchange allowed for size issues
Exchange request must be raised within 7 days
Subject to stock availability
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7️⃣ Cancellation Policy
Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible (return policy applies)
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8️⃣ Quality Check Disclaimer
All returned items undergo a strict quality check.
Returns failing inspection will be sent back to the customer.
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9️⃣ Contact Us
📧 Email: info@fhemart.in
📞 WhatsApp: +91 99439 33722
⏰ Support Hours: 10 AM – 6 PM (Mon–Sat)
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💡 Pro Tips for Higher Sales
Show “Easy 7-Day Return” badge on product pages
Push exchange instead of refund (reduces losses)
Offer wallet refund faster than bank refund
